Responsive, Reliable, Reachable
It’s probably the biggest complaint about insurance companies – they never seem to share your urgency when it comes to getting questions answered or problems resolved.
Delta Dental’s customer service team treats you as we’d want to be treated. Our goal is:
• 80% of all phone calls are answered within 20 seconds.
• The average claim is processed in 1.5 days at an accuracy rate of 99.25%.
• Enrollment and eligibility updates happen within 3 business days.
It’s no wonder our members stay with us year after year! You and your employers have the right to expect nothing less than outstanding customer service. Delta Dental of Iowa delivers.