November 21, 2008

Does Delta Dental of Iowa offer a toll-free number?

Delta Dental of Iowa's nationwide toll free number is 1-800-544-0718.

How do I confirm that my dentist is in one of the Delta Dental networks (Delta Dental Premier or Delta Dental PPO)?

Information about your dentist's status with Delta Dental can be found in our online Dentist Search or by calling Delta Dental's toll free number, 1-800-544-0718. A call to your dentist can also confirm his or her participation in either of these networks.

Does Delta Dental require claim forms?
Where should claims be sent?

Most dental offices (and all Participating Dentists' offices) have standardized forms.  No special claim forms are needed. Participating Delta Dental dentists will file claims for you.  Although unlikely, a non-participating dentist could ask you to file your own claim.  All claim processing is done right here in Iowa and should be sent directly to:

Delta Dental of Iowa
PO Box 919
Ankeny, IA 50021-0919

How will I know when my claim is processed?
Who can I call or e-mail if I have a question about my claim?

If you have payment liability for any part of a Delta Dental claim, you will receive an Explanation of Benefits (EOB) that describes the services your dentist provided, the benefits that your plan covers, the payment made by Delta Dental, and the amount you owe to the dentist. If your services are paid at 100% by Delta Dental you will not receive an EOB.  If you have a question about a claim or your EOB, call our toll free number, 1-800-544-0718 or email us at claims@deltadentalia.com.