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COVID-19

We are working closely with network dentists, employers, and our team to ensure your dental and vision health needs are met. Our customer service team is available during normal business hours (Monday through Friday from 7:30 am to 5:00 pm CST) at 800-544-0718. In addition, our comprehensive website is available 24 hours a day – 7 days a week to find information about your benefits.

As of March 16, state and federal agencies (the American Dental Association and the Iowa Dental Association) have recommended that dentists postpone all elective, non-essential dental procedures for at least three weeks.

Here are a few reminders if you have a dentist or eye appointment: 

  • If you or your family members are not feeling well, you should stay at home. Be sure to contact your provider to cancel and reschedule your appointment. 
  • If you have any questions about an upcoming appointment, you should contact your provider.   
  • Many providers are asking additional screening questions related to COVID-19 such as if you have traveled overseas or if you have any respiratory symptoms. Your provider may also take your temperature.
  • Most dental offices are only providing emergency services, please see the guidance from the ADA.

Oral and vision health are important to your overall health. There are many things you can do at home to stay healthy such as drinking water, take a vision break, and eat healthy. For more tips, signup for our Healthy You Newsletter or visit our blog.