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COVID-19

We are working closely with network dentists, employers, and our team to ensure your dental and vision health needs are met. Our customer service team is available during normal business hours (Monday through Friday from 7:30 am to 5:00 pm CST) at 800-544-0718. In addition, our comprehensive website is available 24 hours a day – 7 days a week to find information about your benefits.

Many dental and vision offices are reopening to help patients meet their dental and vision health needs—and with a new look to keep everyone safe.

Please see our frequently asked questions for more information on dental offices reopening.

If you have experienced any claim denials for timely filing during this outbreak period beginning March 1, 2020, please submit an inquiry to Help@deltadentalia.com for review. 

Before Your Appointment

  • Feel free to ask questions. Be sure to ask your dentist any questions that you may have about your oral health and any changes in your medical health.
  • Schedule your visit soon. Because dental offices have been closed, you may have to wait longer than usual for an appointment. Call soon to set up your next visit if your dentist has not already contacted you, especially if you missed an appointment in the last few months.
  • Pre-appointment screening. You may be asked screening questions to make sure you do not have any COVID-19 symptoms such as fever or cough, and to confirm you have not been in contact with anyone with COVID-19.

During Your Visit

  • Check-in changes. Some dental offices may have you wait in your car instead of their waiting room. You may be asked to attend your appointment alone if possible to reduce the number of people in the dental office.
  • Additional screening. You may be asked similar questions on the day of your dental visit about having any COVID-19 symptoms. Upon arrival, you may have your temperature taken and you may be asked to wear a mask.
  • Dental exam. Your dentist will provide a thorough exam, but he or she will likely limit some procedures. Be sure to ask your dentist any questions you have about your dental health.
  • Safety equipment. Dental staff, including the office staff, will be wearing safety equipment like face shields, gloves, masks, gowns and head coverings. To support network dentists, Delta Dental has created a temporary Reopening Support Payment for dentists to use for safety and facility upgrades. As a benefit of your policy, payment for infection control and PPE are factored into the fees for dental services.

Don’t delay in scheduling your next dental appointment. While your next dental visit may look a little different to keep all involved safe and healthy, the goal of your appointment is the same: to check your teeth, gums, tongue and throat for any signs of disease and to prevent issues from becoming bigger problems. Even if your routine is still disrupted, remember to maintain your regular daily dental care.