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Navigate Your Claim in 3 Easy Steps

By Jill Hamilton on September 1, 2015 in Insurance


Need to access your claim? Follow these three easy steps!

Going to the dentist is hard enough. From finding a moment in your already busy schedule to taking time off of work and scheduling follow-up appointments, the last thing you need to worry about is the status of your benefit claim.

That's why we try to make it easy. Here's what you need to know about navigating your claim:

1. Understand Your Coverage

A claim is the formal payment request submitted by your dentist (or care provider) to us. We will then determine how much of the claim is covered by your plan. Avoid any surprises by learning about your benefits before you go to the dentist.

If you have questions about your plan specifics, contact us today.

2. Access Your Claim

You can access claim information using any one of the following methods:

• Call our customer service line at 1-800-544-0718

• Sign in to your online account

Log in to your account to manage your benefit plan from the comfort of your own home.

• Download our Mobile App (iTunes or Google Play)

Our app will allow you to conveniently access your claims 24/7 right at the palm of your hand.

3. Understand Your Claim

You don't have to be fluent in insurance lingo to understand your claim! We will break down your claim to include: the costs of your treatment, what your plan covers and how much you may owe after coverage.

Still have questions? Don't hesitate to ask!