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Application Programming Interface (API) Information for Members

The Interoperability and Patient Access rule (CMS-9115-F) makes it easier for members to get their health records. Delta Dental of Iowa can connect with special third-party apps to provide you your health records. These applications are available on your mobile devices, such as a mobile phone or tablet. Third-party apps are not affiliated with Delta Dental, and we encourage you to read their notice of privacy practices. If they do not have a notice of privacy practices, we suggest you choose another app. Currently, Delta Dental is connected to POSTMAN. Please visit their website for more information about POSTMAN:

If you would like access to this information, please call Delta Dental’s Member Services: 888-472-2793.

The following information may be accessed by members:

  • Your demographic information
  • Dental services received
  • Claims (paid and denied)
  • Dental Provider Directories
  • Specific parts of your clinical data

How many years will my health information go back?

You will have access to help information from January 1st, 2016 or later.

Why is this information important?

  • To have a better understanding of your health.
  • To help you make decisions.
  • Helps you communicate with your dental and health providers.
  • You have access to your information if you switch dental plans or carriers.

How will I receive my health records and information?

You will need to use a third-party application designed for APIs to receive and view this information. See the above information for more detail.

Keeping your Protected Health Information (PHI) safe:

Delta Dental prioritizes the privacy and security of your PHI. Your health records and information are only available to you (the member), your responsible parties or guardians, and those you have authorized may have access. Please contact us if you have questions about your PHI privacy with Delta Dental: 888-472-2793.

Most of the time, third-party applications are not covered by HIPAA. When applications are not covered by HIPAA, they are covered by the Federal Trade Commission (FTC). The FTC Act helps protect your information. For example, it protects your information from being shared without your permission.

You can find more information about applications covered by HIPPA here: HIPAA FAQs for Individuals |

You can find more information from the FTC about keeping your information safe here: How Websites and Apps Collect and Use Your Information | Consumer Advice (

These applications are not affiliated with Delta Dental. We suggest you review the privacy policy for the application before you choose to use it.

If you feel your information or privacy has not been protected by an application you are using, you have the right to file a complaint with the Federal Trade Commission and/or the Office for Civil Rights.

Learn more about filing a complaint with the Federal Trade Commission: File A Complaint | Federal Trade Commission (

Learn more about filing a complaint with the Office for Civil Rights: Civil Rights Office | Filing a Civil Rights Complaint | Office of Justice Programs (