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COVID-19

In these uncertain times, the overall health of our members, dentists, employees, and business partners is our highest priority. We are continually evaluating the coronavirus (COVID-19) situation and want to assure you that we are here for you.  If you have questions regarding your dental and vision plans, we encourage you to reach out to our Team Service at TeamService@deltadentalia.com or 877-983-3582. In addition, our Employer Connection offers many online services such as billing, eligibility and enrollment.

We have developed a strategy across our organization to quickly meet the ever-changing needs of our customers and business partners.  Please see the information below on how we are responding to this situation.

Dental and Vision Offices Reopen (updated 5.13)

Many dental and vision offices are reopening to help patients meet their dental and vision health needs—and with a new look to keep everyone safe. Below are some resources we have prepared on dental offices reopening. Please feel free to share with your employees: 

If members have any questions, they can contact our member and provider services team at 800-544-0718

Premium Relief Credit for Fully-Insured Customers (updated 5.27)

Employers who offer fully-insured dental and/or vision plans, Delta Dental will provide a 25 percent premium relief credit for April and May premiums, applied to your July premium. The premium credit will display on the July monthly invoice and be available around June 15. The premium credit will apply to the premium that was charged and will not include any adjustments applied to those invoices. Your dental and/or vision policy must be active as of July 1, 2020 to be eligible for the premium credit. 

Read our frequently asked questions for more information on the premium relief credit for employers. 

Reopening Support Payment for Dentists (updated 5.27)

Delta Dental of Iowa network dentists are reopening their practices and may have additional expenses due to new requirements. A $10 payment will be applied to claims for Delta Dental of Iowa members who have services between May 1 through August 31, 2020. This fee will not be charged to the member or to the dental plan. 

Premium Grace Period (updated 3.26)

Delta Dental is complying with the Iowa Insurance Division’s bulletin 20-04 related to the COVID-19 epidemic and the resulting economic disruptions. We are here to work with you through this uncertain time. If you need to discuss delaying your dental and vision premium payment, please contact our Team Service TeamService@deltadentalia.com or 877-983-3582 or your Account Manager to determine the best options for you and your employees.

Furloughed, Part-Time and Employee Layoffs (updated 3.26)

We understand that some employers may be reducing employees’ hours or furloughing employees due to COVID-19 pandemic. If you have any employees who are furloughed or with reduced hours on or after March 1, 2020, we will waive any Delta Dental benefit eligibility requirements through June 30, 2020. We will continue to monitor this situation should we need to extend these dates.

We want to work with you so your employees can maintain their benefits. Please contact Team Service TeamService@deltadentalia.com or 877-983-3582 to discuss the best options for you and your employees.

2020 Employer Renewals (updated 4.16)

We are holding 2020 renewal rates flat for employers with 51 to 500 employees that have fully-insured, experience-rated plans. This rate hold will apply to employers with a renewal date of May 1, 2020 through October 1, 2020. For small business (under 50 employees) plan rates for 2020 have been filed with the Iowa Insurance Division. At this time, we expect to hold the 2020 rates through 2021 as well. More information on 2021 plans will be coming later this summer. 

Dental and Vision Benefits

Your dental and vision health is important to your overall health and wellness. We understand that many dental and vision providers are following state and federal agency guidance to limit services at this time. However, if your employees experience an emergency situation, your Delta Dental coverage can provide them with valuable savings on these services. We know many dental and vision offices will be extending hours to meet the extra demand once they are fully operational.

If members are having difficulty finding a dentist during an emergency, please contact our member and provider services team at 800-544-0718